Fieldstar Privacy Policy

1. Scope of this Policy

Fieldstar is a field force management platform used by organizations to manage workforce operations, scheduling, attendance, job activity, proof of work, communications, reporting, and operational visibility. This policy applies to users of our website, web application, Android application, mobile application, and related services.

If your employer, contractor, customer, or organization provides you access to Fieldstar, that organization may also be responsible for how your information is collected and used. You should review any privacy notice provided by that organization.

2. Information We Collect

Depending on your role, configuration, and use of the platform, Fieldstar may collect the following categories of information:

• User profile information, such as name, email address, phone number, role, profile photo, login credentials, organization, and assigned team.
• Employee and workforce records, including employee IDs, department, supervisor, work schedule, shift records, job assignments, and attendance records.
• Location and GPS data, where enabled, to support dispatching, route visibility, attendance verification, job progress tracking, and proof of work.
• Device information, such as device model, operating system, app version, device identifiers, IP address, browser type, language settings, and diagnostic logs.
• Photos, uploaded files, signatures, forms, notes, job evidence, proof of delivery, and other content submitted through the service.
• Attendance and job activity data, including check-in and check-out times, task status, timestamps, routes, service records, and field activity logs.
• Notifications and communication records, including in-app messages, support requests, alerts, delivery status, and service-related communication history.
• Analytics, crash reports, usage metrics, and performance data that help us maintain, secure, and improve Fieldstar.

3. Why We Collect Data

We collect information to deliver and support a secure field operations platform. The purposes may include:

• Creating, authenticating, and managing user accounts.
• Scheduling jobs, assigning work, tracking progress, and verifying completed tasks.
• Recording attendance, location, proof of work, photos, forms, signatures, and related operational evidence.
• Providing dashboards, reports, audit trails, alerts, and administrative controls.
• Securing the service, preventing misuse, investigating incidents, and enforcing platform policies.
• Providing customer support, service notices, app notifications, and operational communication.
• Monitoring app reliability, diagnosing crashes, measuring performance, and improving product quality.
• Complying with legal, contractual, accounting, audit, and regulatory obligations.

4. Android App and Device Permissions

The Fieldstar Android app may request device permissions only where needed for app functionality, organization configuration, or user-requested actions. Permissions may include:

• Location: Used for attendance verification, dispatching, route visibility, job progress, and proof of work when enabled by your organization.
• Camera and photos: Used to capture job evidence, proof of delivery, site photos, receipts, or uploaded work records.
• Files and storage: Used to upload or attach documents, images, forms, and job-related files.
• Notifications: Used to send job updates, reminders, alerts, assignment changes, and service-related messages.
• Network access: Used to synchronize data, authenticate users, submit forms, and receive updates from Fieldstar servers.

You may manage permissions through your device settings. Disabling certain permissions may limit app functionality.

5. Google Play Data Safety and App Compliance

For Android app compliance, Fieldstar may process data categories commonly declared in the Google Play Data Safety section, including personal information, location, photos and videos, files and documents, app activity, device identifiers, diagnostics, crash logs, and performance data.

Data is collected to provide app functionality, account management, workforce operations, analytics, security, fraud prevention, compliance, and product improvement. We do not sell personal information as a core business practice. Where data is shared with service providers, it is shared only for business, technical, hosting, analytics, support, security, or integration purposes.

6. Data Storage and Security

Fieldstar data is securely stored and protected using industry-standard security practices. We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

• Access controls and role-based permissions.
• Encryption or secure transmission where appropriate.
• Monitoring, logging, backup, and incident response practices.
• Security-aware operational procedures for systems and personnel.

No system is completely secure, but we work to maintain appropriate safeguards for business and workforce data.

7. Third-Party Services and Integrations

We may use third-party service providers and integrations to operate Fieldstar. These may include cloud hosting, databases, analytics, crash reporting, messaging, maps, payment processing, customer support, identity, storage, and business productivity tools.

Third-party providers are authorized to process information only as needed to provide services to Fieldstar or our customers, subject to applicable agreements and safeguards.

8. Analytics, Crash Reporting, Cookies, and Tracking

We may use analytics and crash reporting tools to understand service performance, diagnose issues, improve user experience, and maintain reliability. These tools may collect app usage, device, browser, performance, crash, and diagnostic data.

Our website may use cookies or similar technologies for essential site functionality, preferences, analytics, security, and performance measurement. You can manage cookies through your browser settings, but disabling cookies may affect certain features.

9. Data Retention

We retain information for as long as necessary to provide Fieldstar, support customer agreements, maintain audit records, comply with legal obligations, resolve disputes, enforce terms, prevent fraud, and operate secure services.

Retention periods may vary based on customer configuration, account status, data category, legal requirements, and business needs. When data is no longer required, we delete, anonymize, or securely isolate it according to applicable processes.

10. User Rights and Access

Depending on your location and applicable law, you may have rights to access, correct, update, export, restrict, object to, or request deletion of personal information. Where your organization controls your Fieldstar account, requests may need to be directed to that organization first.

We may need to verify your identity or authority before fulfilling a request. Certain information may be retained where required by law, contract, security obligations, audit needs, or legitimate business purposes.

11. Account Deletion Requests

If you created an account through a Fieldstar app, you may request deletion of your app account and associated user data. Requests can be submitted through our account deletion page or by contacting us directly.

Request account deletion or email [email protected].

12. International Data Transfers

Fieldstar and its service providers may process information in countries other than where you are located. Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections, security measures, and service provider due diligence.

13. Children

Fieldstar is designed for business and workforce use. It is not intended for children, and we do not knowingly collect personal information from children.

14. Updates to this Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, app functionality, or business practices. The latest version will be posted on this page with an updated date.

15. Company and Privacy Contact

Company

Squincy Sdn Bhd

Product

Fieldstar

Address

Empire Subang, Jalan SS 16/1, 47500 Subang Jaya, Selangor, Malaysia

Privacy email

[email protected]

Support contact

[Support contact placeholder]

Data protection contact

[Privacy officer placeholder]